asha Terms and Conditions

1.1 Introduction and Scope

asha is an online gaming platform that provides casino games, sports betting, and related entertainment services for Bangladeshi users. These terms and conditions apply to the asha website, mobile application, and any other digital channel.

These terms take highest priority when using asha's services. If any specific promotional terms conflict with the general terms, the specific terms apply only to that particular promotion.

1.2 Changes to Terms

asha reserves the right to change, amend, or update these terms at any time. Continuing to use the service after changes take effect means you have automatically accepted the new terms. You are advised to review this page regularly.

For significant changes, asha may send a notification to members' registered email addresses, though this is not mandatory.

2.1 Age Limit and Eligibility

Members must be at least 21 years old to open an account at asha and take part in any type of game. asha may request a national identity card or other government-issued document at any time to verify age.

• All information provided during registration must be complete, true, and accurate.
• Each person may operate only one account.
• Opening multiple accounts from the same household or the same device is prohibited.
• Persons subject to legal restrictions or bans by authorities may not operate an account.

2.2 Account Security

A member's username, password, and login details are entirely personal and confidential. The member is responsible for the security of their own account. If you suspect any unauthorised access to your account, notify the asha support team immediately.

Allowing another person to use your account, or placing bets on behalf of a third party, is strictly prohibited. Accounts may be suspended or closed if such activity occurs.

2.3 Account Verification

asha may verify a member's identity under the KYC (Know Your Customer) process at any time. asha reserves the right to temporarily suspend deposits, withdrawals, or bonus claims until verification is complete. If a member does not cooperate with verification, the account may be closed.

3.1 Deposit Rules

bKash, Nagad, Rocket, and Upay can be used to deposit funds at asha. The minimum deposit amount for each method is ৳300. Members may only deposit from a mobile banking account registered in their own name.

• Deposits from third-party accounts or unknown sources are not accepted.
• It may take some time for a deposited amount to be reflected correctly in the account.
• If a deposit fails due to a technical error, contact support immediately.

3.2 Withdrawal Rules

bKash, Nagad, Rocket, and Upay can be used for withdrawals. The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 5 to 30 minutes.

Withdrawal requests may only be made from verified accounts. It is recommended that the deposit source and withdrawal method be the same. If any suspicious activity is detected, a withdrawal request may be held until verified.

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to ৳10,000. After receiving this bonus, the bonus amount must be wagered 10 times before any winnings from the bonus can be withdrawn.

The bonus cannot be withdrawn directly under any circumstances. The bonus benefit applies only once and multiple members of the same family may not claim the same bonus.

4.2 Weekly and Special Promotions

asha offers various promotional offers from time to time, such as the weekly asha reload bonus (30%, up to ৳5,000, wagering 15x), the Friday celebration bonus (50%, up to ৳8,000, wagering 20x), and the Cricket asha bet bonus (40%, up to ৳6,000, wagering 18x).

Each promotional offer has its own eligibility conditions, time limit, and wagering requirements. Multiple bonuses cannot be claimed at the same time unless specifically permitted.

4.3 Bonus Abuse

Abusing the bonus system — such as claiming bonuses through multiple accounts, exploiting system weaknesses, or attempting to earn bonuses through dishonest means — is strictly prohibited. If such activity is detected, the relevant bonus and associated winnings will be voided and the account may be permanently closed.

5.1 General Game Rules

All games on the asha platform are operated by third-party software providers. Game results are determined entirely by a Random Number Generator (RNG), which ensures fairness.

• Once all bets are confirmed, they cannot be changed or cancelled.
• If a game closes unexpectedly due to a technical error, the relevant bets will be cancelled and funds returned.
• Abnormal results caused by software or hardware errors will not be considered valid.
• Operating the same account from multiple devices at the same time is prohibited.

5.2 Sports Betting Rules

For sports betting, the odds displayed before a match starts are final. Live betting odds may change at any time; the odds in effect at the moment a bet is confirmed are considered final.

If a match is cancelled, abandoned, or not completed within the scheduled time, asha's specific rules for that bet will apply. For multi-bets, if one bet is cancelled, the remaining bets will be recalculated.

5.3 Prohibited Activities

The following activities are strictly prohibited and any one proven violation will result in account closure:

• Attempting to artificially influence game results.
• Using a VPN or proxy to access from a restricted region.
• Placing bets using automated software or bots.
• Knowingly using a system error or bug and not reporting it.
• Using the platform for money laundering or any illegal activity.

6.1 VIP Tiers and Benefits

asha's VIP programme has three tiers: Bronze, Silver, and Gold. Each tier offers weekly cashback based on the member's net loss for that week. Bronze tier earns up to 0.4% cashback, Silver earns 0.8%, and Gold earns 1.2%.

Advancement to a higher tier depends on a member's regular activity and contribution. asha reserves the right to change the VIP programme structure at any time.

6.2 Reward Usage Conditions

Cashback and other rewards credited to an account will be withdrawable subject to meeting specific wagering requirements. Rewards cannot be transferred to another member. asha's decision on cashback reward issuance and promotional offers is final.

7.1 Use of Personal Data

asha collects, stores, and processes members' personal data. This data is used solely for providing services, account verification, fraud prevention, and fulfilling legal obligations. Data is not sold to third parties.

Full details of data collection and use are provided in our Privacy Policy. By becoming a member, you also consent to that policy.

7.2 Security Measures

asha uses SSL encryption and modern cybersecurity technology to keep members' data secure. However, 100% security on the internet cannot be guaranteed, and members are also responsible for the security of their own devices and login details.

8.1 Healthy Gaming Environment

asha believes that playing within proper limits can be an enjoyable experience. However, gambling should never be considered a source of income or a solution to financial problems. Only bet at asha what you can afford to lose.

Following our Responsible Gaming guidelines keeps gaming under control at all times and maintains it as an enjoyable experience.

8.2 Setting Limits and Self-Exclusion

asha allows members to set deposit limits, loss limits, and time limits. If a member feels that gaming is becoming a problem for them, they can apply for self-exclusion. Once applied, account access will be blocked for a specified period.

• Requests to reactivate an account during self-exclusion will not be accepted immediately.
• No promotional communications will be sent during self-exclusion.
• The 21+ age limit is strictly enforced.

9.1 Dispute Resolution Process

If you have a complaint about any matter, first contact the asha support team via 24/7 live chat or email. The support team will investigate within a reasonable time after receiving the complaint and communicate a decision.

asha's authority makes the final decision on all dispute-related matters. asha's logs and records serve as evidence for matters relating to game results, betting decisions, and bonus awards.

9.2 Right to Close Accounts

asha reserves the right to suspend or close an account without prior notice for any of the following reasons:

• Violating any clause of these terms and conditions.
• Providing false or misleading information.
• Conducting fraudulent activity against the system.
• Suspicion of involvement in illegal activity.
• At the member's own request or self-exclusion application.

If a valid balance exists and no terms have been violated, the member will be given the opportunity to withdraw before the account is closed.

9.3 Member's Right to Close Account

Any member may request account closure at any time via live chat or email. It is advisable to withdraw any eligible balance from the account before making the request. After the account is closed, related data will be retained for a specified period as required by law.

10.1 Service Availability

asha always strives to provide uninterrupted service, but service may be temporarily disrupted due to maintenance, technical issues, or other reasons. asha will not be liable for any financial loss resulting from a service interruption.

10.2 Gaming Risk

Online gaming and betting is a risky activity. There is no guarantee of winning and the possibility of financial loss exists at all times. Members participate entirely at their own risk and of their own free will. asha is not liable under any circumstances for financial, psychological, or any other loss caused by gaming.

10.3 Third-Party Services

The asha platform relies on third-party game providers and payment processors. asha is not directly responsible for interruptions or errors in those third-party services. However, asha always plays an active role in resolving such issues.

11.1 How to Get Support

If you have any questions about these terms and conditions or need any assistance, please contact the asha support team. Support is available seven days a week, twenty-four hours a day, in Bengali and English.

• 24/7 Live Chat — instant support from the website or app
• Email: [email protected]

For answers to common questions, visit our FAQ section, where many common topics are already covered.